Interactive SMS Command Handler
Case study by Ameer Hamza
A six-way inbound SMS command router handling BUY, INVITE, HELP, STOP, and START keywords in real time, turning a one-way SMS broadcast tool into two-way conversational commerce.
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Overview
Every inbound message to the client's Twilio number is parsed and routed based on keyword: BUY returns the current purchase link (or a sold-out or no-deal response), INVITE sends a shareable invitation, HELP lists available commands, STOP unsubscribes the sender, and START resubscribes them and immediately sends the current deal. An instant TwiML acknowledgment and a self-loop filter keep the flow fast and safe from processing its own outbound messages.
What I built
- Six-way command routing (BUY, INVITE, HELP, STOP, START, and an unknown-keyword fallback) with case-insensitive matching
- Conditional BUY sub-flows depending on whether a deal is available, sold out, or inactive
- Atomic STOP/START subscription-status updates with confirmation SMS sent back to the subscriber
- Instant TwiML acknowledgment and self-loop prevention to keep the flow fast and safe
Role
Automation Design — Built the multi-branch command router, conditional BUY sub-flows based on deal availability, and subscription-status management against the subscriber sheet.
Project FAQ
- What is Interactive SMS Command Handler?
- A six-way inbound SMS command router handling BUY, INVITE, HELP, STOP, and START keywords in real time, turning a one-way SMS broadcast tool into two-way conversational commerce.
- What was Ameer Hamza’s role on Interactive SMS Command Handler?
- Automation Design — Built the multi-branch command router, conditional BUY sub-flows based on deal availability, and subscription-status management against the subscriber sheet.
- What stack was used for Interactive SMS Command Handler?
- Interactive SMS Command Handler was built with Make.com, Twilio, Google Sheets.
- Is there a case study for Interactive SMS Command Handler?
- Yes. The full build breakdown for Interactive SMS Command Handler is published at https://www.ameer-hamza.dev/blog/building-a-complete-sms-marketing-automation-system-with-make.com.
